5-year warranty
5-year warranty – your all-round carefree package
You generally have 30 days from the delivery date to return the product. For more information, please see our cancellation policy.
We offer a five-year warranty on our entire range of knives
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You can exchange a damaged knife for a new one. Each knife model can only be exchanged once. If delivery is not possible because the defective knife is sold out, you can choose an equivalent knife. If the price of the kitchen knife you choose is higher than the price you originally paid, you only pay the difference.
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We may request the return of the damaged goods or waive this right and replace the damaged goods. We may refuse to refund or exchange the goods until we receive the returned goods or you provide proof of return, whichever occurs first.
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You are responsible for the cost of returning the goods. Shipping costs will not be refunded.
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Depending on the circumstances, the condition of the item, or its use, we may also offer you a partial refund. In this case, there will be no shipping costs for the return. A refund of the purchase price is generally excluded.
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Damage caused by gross negligence, misuse, or wear and tear is not covered by the five-year warranty. We always require clear, high-resolution photos for processing.
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Free products that are not part of standard orders are not covered by this policy. If the free item is damaged, you are not entitled to a replacement.